A$        Australian dollars

ACC      Accident Compensation Commission

ADS      Approved Destination Status

AES      Annual Enterprise Survey

AIAL     Auckland Airport Ltd

AKL      Auckland

ASA      Air Service Agreement

ATEED  Auckland Tourism Events & Economic Development

ATMs    Automated Teller Machine

AUT      Auckland University of Technology

AVSEC  Aviation Security Service

b          Billion

BGA      Business Growth Agenda

CAA      Civil Aviation Authority of New Zealand

CAGR    Compound annual growth rate

CHC      Christchurch

CIAL      Christchurch International Airport Ltd

CRM      China Market Review

CX         Customer Experience

DOC       Department of Conservation

DTS        Domestic Travel Survey

EDS        Experience Development Strategy

e.g.        For example

FTE        Full-time equivalent

GDP       Gross Domestic Product

GST       Goods & Services Tax

GFC       Global Financial Crisis

HV         High value

ICT        Information & Communication Technology

i.e.        Such as

IMA      International Marketing Alliance

IMF       International Monetary Fund

INZ       Immigration New Zealand

i-SITE   i-SITE visitor centre

ITM       International Travel & Migration

IVS       International Visitor Survey

Km       Kilometres

LCCs     Low Cost Carriers

m         Million

MBIE     Ministry of Business, Innovation and Employment

MFAT     Ministry of Foreign Affairs & Trade

MICE     Meetings, Incentives, Conferences and Exhibitions

MOT      Ministry of Transport

NZ        New Zealand

NZME    New Zealand Major Events

NZTA    New Zealand Transport Authority

NTP      National Tourism Plan

NZTS2015  New Zealand Tourism Strategy 2015

OECD   Organisation for Economic Cooperation

PATA    Pacific Asia Travel Association

PAX      Passengers

PER      Perth

PKP      Tourism NZ’s Premier Kiwi Partnership Programme

RMB     Renminbi (China’s currency)

RTEs    Regional Tourism Estimates

RTOs    Regional Tourism Organisations

RTONZ      Regional Tourism Organisations New Zealand

RVM     Regional Visitor Monitor

S&P500       Standard & Poors 500

SARs    Severe Acute Respiratory Syndrome

SMEs    Small and medium sized enterprises

SWOT   Stregnths Weaknesses Opportunities Threats

TIA       Tourism Industry Aotearoa (previously Tourism Industry Association New Zealand)

TLA       Territorial Local Authority

TRA       Tourism Research Australia

TRENZ    New Zealand’s biggest international tourism event, organised and managed by TIA

TNZ        Tourism New Zealand

UNWTO   World Tourism Organization

UK         United Kingdom

US$       American dollars

USA       United States of America

VEM       Visitor Experience Monitor

VFR        Visiting Friends and Relatives

VPI         Visitor profile interview

Vs.         Versus

UAE        United Arab Emirates

VEM       Visitor Experience Model (integrated into the IVS in 2013)

WEF       World Economic Forum

WLG      Wellington

YE         Year ending

ZQN      Queenstown